1. Information We Collect
When you use DukanDesk, we may collect information that is necessary to provide our billing, inventory, and shop-management services.
- Name, phone number, email address, and account information.
- Shop name, address, GSTIN, and business information.
- Products, prices, invoices, taxes, discounts, and transactions.
- Customer names, phone numbers, and khata balances.
- Inventory and stock information.
- Device, browser, usage, and technical information.
2. How We Use Your Information
We may use your information to:
- Provide billing and inventory-management services.
- Generate invoices and GST-related records.
- Maintain customer khata and transaction records.
- Provide reports, analytics, and stock alerts.
- Synchronize supported devices and services.
- Provide customer support.
- Process subscriptions and payments.
- Improve security, performance, and reliability.
- Send important service-related notifications.
3. Your Business Data
Your shop data belongs to you. DukanDesk processes this information to provide the services you request.
We do not sell your business records or customer information to third parties for their independent marketing purposes.
You should only enter customer information that you have a lawful basis or appropriate permission to use.
4. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
Where appropriate, data may be protected using encryption and secure infrastructure. However, no internet-connected service can guarantee absolute security.
5. WhatsApp and Third-Party Services
DukanDesk may allow you to share invoices, reminders, or other information through third-party services such as WhatsApp.
When you use a third-party service, that service's own privacy policy and terms may apply.
6. Payments
If you purchase a paid DukanDesk plan, payment information may be processed by third-party payment providers.
We may receive transaction-related information necessary to confirm and manage your subscription. Sensitive payment credentials may be handled directly by the applicable payment provider.
7. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business records, comply with applicable legal obligations, resolve disputes, and enforce our agreements.
You may request deletion of your account or applicable personal information, subject to information that we are legally required or otherwise permitted to retain.
8. Your Rights
Depending on applicable law, you may have rights to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of eligible information.
- Withdraw consent where processing is based on consent.
- Ask questions about how your information is processed.
9. Children's Privacy
DukanDesk is designed for business and shop-management use and is not intended for children. We do not knowingly collect personal information from children in violation of applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.
When we make material changes, we may provide an appropriate notice through the website, application, or another communication channel.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
By using DukanDesk, you acknowledge that you have read and understood this Privacy Policy.